Reference

How We Run the Platform for Bangladesh

This page explains how ok3 operates, who can access the platform, and what rules govern your account and wallet activity. We built everything around bKash, Nagad and Rocket verification, mobile device access, and clear support channels so you know exactly where you stand.

Account access subject to local lawWallet verification via bKash, Nagad, RocketMobile and desktop compatibilityBangladesh English supportPolicy updates in your account inbox

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POLICY CONTACT

How to Reach Us About Legal or Account Questions

If you have questions about this legal notice, your account eligibility, or wallet verification requirements, reach us through any of the channels below. Our Bangladesh support team handles policy queries in English and can walk you through verification steps, withdrawal rules or account restrictions. Most inquiries are answered within a few hours during business days.

Email Support Send your legal or account question to our support inbox. Include your registered mobile wallet number and a brief description of the issue. We reply in English and aim to respond within one business day.

Live Chat Open the chat bubble in the bottom corner of any page on desktop or mobile. Our team can answer eligibility questions, explain verification steps and clarify policy details in real time during support hours.

Account Inbox Log into your ok3 account and check the inbox tab for policy updates, verification reminders and responses to previous support tickets. We send all official notices here, so check it regularly.

Who Can Open an Account and Where We Operate

ok3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ok3 is an online casino and sportsbook platform that offers slot lobbies, live table games and cricket-focused sports betting to visitors in eligible regions. Account access and platform availability depend entirely on your local law and the regulations that apply in Bangladesh and surrounding territories. We

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do not guarantee access in any specific location, and we reserve the right to restrict or suspend accounts based on jurisdiction, verification status or breach of our terms. You are responsible for ensuring that using our platform is lawful in your area before you register. We
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verify every account through mobile wallet details—your bKash, Nagad or Rocket number must match the name on your account. Deposits and withdrawals follow the same verification path: we ask for a wallet screenshot or transaction reference so we can confirm the payment came from you. If
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verification fails or if we detect activity that violates local regulation or our platform rules, we will freeze the account and contact you through the email or phone number you provided during signup. We do not offer service to anyone under eighteen, and we do not
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accept accounts opened with false identity details. By registering, you confirm you meet the legal age requirement in your region and that all information you provide is accurate and current. We update this legal notice when our policies or operating regions change; when we do, we
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will post the revised version on this page and send a notification to your account inbox.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA & SECURITY

How We Handle Your Information and Wallet Data

We collect your name, mobile wallet number, email and device information when you register. That data is used to verify your identity, process deposits and withdrawals through bKash, Nagad or Rocket, and send you account notifications. We store this information on secure servers and do not share it with third parties except where required by law or to complete payment processing. You can request a copy of your account data or ask us to delete it by contacting support; we will process data requests within two weeks.

Identity Verification We verify your account by matching the name you register with to the mobile wallet number you use for deposits. If the names do not match, we will ask for additional proof before unlocking withdrawals.

Payment Data Storage We store your bKash, Nagad or Rocket transaction references to reconcile deposits and process withdrawal requests. We do not store your wallet PIN or OTP codes; those remain private between you and your wallet provider.

Account Retention We keep your account data for as long as your account remains active. If you close your account or request deletion, we retain transaction records for regulatory and dispute-resolution purposes, then delete personal details after the required retention period.

Request Changes To update your registered name, wallet number or email, contact support with proof of identity. To request a data export or account deletion, send your request through email support; we will confirm your identity before processing it.

Common Questions About Access and Account Rules

Account access depends on your local law and the regulations that apply in your area. We do not guarantee availability in any specific city or region. Before you register, confirm that using an online casino and sportsbook platform is lawful where you are.

We will freeze withdrawals until you provide additional verification. Send a photo of your national ID and a wallet screenshot showing your name to support. Once we confirm the match, we will unlock your account and process any pending withdrawals.

We post the revised version on this page and send a notification to your account inbox whenever we change our policies. Check your inbox regularly or visit this page to see the current notice. The effective date appears at the bottom of the legal section.

Yes. Email support with your registered wallet number and ask for a data export. We will verify your identity and send a report within two weeks. The report includes your registration details, transaction history and any notes from support tickets.

If you move to an area where our platform is not available, notify support immediately. We will close your account and process any remaining balance as a final withdrawal to your verified bKash, Nagad or Rocket wallet. You will not be able to reopen the account from that region.

Contact support through email or live chat and explain why you believe the restriction was applied incorrectly. Include your account details and any evidence that supports your case. Our team will review the restriction and reply within three business days with a decision.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfobKash Balance Add InfoOk3 Glossary

How We Run the Platform for Bangladesh

How to Reach Us About Legal or Account Questions

How We Handle Your Information and Wallet Data

Common Questions About Access and Account Rules

01 Can I open an account if I live in Bangladesh?

02 What happens if my wallet name does not match my account name?

03 How do I know if ok3 updated this legal notice?

04 Can I request a copy of the data ok3 holds about me?

05 What happens to my account if I move to a restricted region?

06 Who can I contact if I disagree with an account restriction or suspension?

Legal

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