Reference

Terms That Govern Your ok3 Account

These terms set out what you agree to when you open and use an ok3 account. Access and eligibility depend on your local law and the regions we currently support — read through before you start.

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HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These are the specific practices that back up the terms you just read — not general promises, but the actual steps we take on account access, data retention, and dispute resolution.

Account Access Control Your ok3 account is tied to your registered mobile number. We use OTP verification at login, so access requires the physical device linked to your bKash, Nagad, or Rocket number.

Data Retention We keep account transaction records for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of your data via the support email.

Dispute Resolution Steps Raise a dispute through live chat or email with your transaction reference. We acknowledge within one business day and aim to resolve wallet-related disputes by reviewing the payment provider's confirmation record.

Requesting Account Changes To update your registered details — mobile number, wallet name, or account email — submit a request through support with a copy of your wallet registration. We verify before making any change.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a dispute about an account action, our support team handles term-related queries directly. You can reach us through the channels below — include your registered mobile number and a short description of the issue so we can pull the right account record without back-and-forth.

Live Chat Open the chat widget from any page on ok3. Available during posted support hours — share your account number and the section of these terms you want to query.

Email Support Write to our support address listed on the Contact page. Term disputes and account eligibility questions get routed to the compliance team within one business day.

Wallet Dispute Line For bKash, Nagad, or Rocket transaction disputes specifically, mention the wallet type and transaction reference in your first message so we skip the triage step.

What These Terms Actually Cover

ok3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every part of your ok3 account — how you fund it, how withdrawals are processed, and how disputes get resolved. When you deposit through bKash, Nagad, or Rocket, the transaction is subject to both the payment provider's own conditions and the wallet

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rules we publish on the deposit page. Withdrawals go back to the wallet you used to fund the account; we verify ownership before releasing any amount, which means the name on your ok3 account must match the registered mobile wallet. If there is a mismatch, the
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withdrawal is held until you submit the documents we request via the support channel. These terms can change. We post updates on this page, and continued use of your account after a change goes live counts as acceptance. If you disagree with an update, the right
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move is to withdraw your balance and close the account before the effective date. Availability of account features depends on your location and local law — nothing here creates a right to access where local regulation does not permit it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we actually get from account holders about how these terms work in practice — on wallet matching, eligibility, updates, and disputes.

These terms apply to anyone who opens an ok3 account from a supported region. Access depends on your local law — if online casino accounts are not permitted where you are, these terms do not create a right to access.

We verify wallet ownership before processing withdrawals. If the name on your bKash, Nagad, or Rocket account differs from your ok3 registration, the withdrawal is held until you send the documents we request via support.

We post the updated terms on this page with an effective date. Continuing to use your account after that date means you accept the changes. If you do not agree, withdraw your balance and close the account before the change takes effect.

Contact support through live chat or email. Include your registered mobile number, the wallet type — bKash, Nagad, or Rocket — and the transaction reference. We pull the payment provider's record to investigate.

Yes. Send a request to our support email from your registered account address. We compile transaction and account records and send them back within a reasonable timeframe under our data retention policy.

We will contact you on your registered mobile or email to explain the reason. If you believe the suspension is an error, you can appeal through the support email and we will review the account record before making a final decision.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your ok3 Account

Account Security and Your Rights Under These Terms

Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Why does my wallet name need to match my account name?

03 What happens if ok3 updates these terms?

04 How do I raise a dispute about a transaction?

05 Can I request a copy of my account data?

06 What if my account is suspended under these terms?

Terms & Conditions

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